1. Introduction

At Eso Process, we prioritize your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you utilize our escrow services. We are committed to being transparent about our practices and to your control over your personal information.

2. Information We Collect

We collect various types of personal information when you create an account or use our services, including:

• Personal Identification Information: This includes your name, email address, phone number, and payment details.
• Technical Data: We may collect data regarding your device, IP address, browser type, and operating system to enhance user experience and for security purposes.
• Usage Data: Information about how you use our website and services, which helps us understand user preferences and improve our offerings.

Your data is essential for us to provide and improve our services, and we ensure that we collect only what is necessary.

3. How We Use Your Information

The information we collect is utilized for various purposes, including:

• Facilitating escrow transactions between buyers and sellers to ensure secure payment processes.
• Verifying your identity and preventing fraudulent activities by implementing necessary security measures.
• Communicating important updates, changes to our services, and notifications related to your transactions.
• Improving our services and enhancing user experience by analyzing usage data and feedback.
• Providing customer support and addressing inquiries or concerns effectively.

By using your information responsibly, we aim to provide a seamless and secure experience.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Data encryption during transmission and storage to safeguard sensitive information.
• Regular security assessments and updates to our systems to prevent vulnerabilities.
• Access controls and authentication measures to limit access to your data only to authorized personnel.

While we strive to protect your data, please remember that no method of transmission over the internet or electronic storage is 100% secure.

5. Third-Party Sharing

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

• With trusted partners who assist us in providing services, such as payment processing and dispute resolution, under strict confidentiality agreements.
• To comply with legal obligations or respond to legal requests and court orders.
• To protect our rights and the safety of our users and the public.

We ensure that any third parties we share your data with adhere to strict privacy standards.

6. Cookies and Tracking Technologies

We utilize cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us:

• Understand user preferences and improve our services based on user behavior.
• Remember your preferences and settings for future visits.
• Analyze website traffic and usage patterns to optimize performance.

You can manage your cookie preferences through your browser settings at any time. However, disabling cookies may affect your experience on our platform.

7. User Rights

You have the following rights regarding your personal information:

• Access: You can request copies of your personal data.
• Correction: You have the right to request correction of inaccurate data.
• Deletion: You can request deletion of your personal data when it is no longer needed for the purposes for which it was collected.
• Objection: You can object to the processing of your data in certain circumstances.

If you wish to exercise any of these rights, please contact our support team, and we will respond promptly to your request.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised effective date.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.